Privacy Policy

At IQOMI, safeguarding your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website or services. By engaging with IQOMI, you agree to the terms outlined below.

Information We Collect

We collect and process the following types of information to provide you with a seamless shopping experience and enhance our services:

Personal Information

Contact Details: Your name, email address, phone number, and shipping/billing address.
Order Information: Product preferences, purchase history, and order details.

Payment Information

Payment data, such as credit or debit card details, is collected securely through third-party payment gateways. IQOMI does not store your payment details.

Technical Information

Device and Browser Data: Information like IP address, browser type, and operating system.
Cookies and Tracking Technologies: Tools used to analyze user behavior, improve performance, and offer personalized recommendations.

How We Use Your Information

We use your information to provide and improve our services. Specifically, we use it for:

Order Processing and Delivery

To process payments and deliver products to your specified address.
To send real-time updates about your order via email, SMS, or WhatsApp.

Customer Communication

To respond to inquiries, provide support, and resolve complaints.
To send marketing emails, newsletters, and special offers (with the option to opt-out).

Website Optimization

To analyze user behavior for improving website performance and user experience.
To recommend products based on your preferences and purchase history.

Legal and Security Compliance

To detect, prevent, and address fraudulent activities.
To comply with legal obligations and resolve disputes if necessary.

Sharing Your Information with Third Parties

We respect your privacy and only share your information with trusted third parties to fulfill your orders or improve services.

Logistics Partners: Your contact details are shared to facilitate product delivery.
Payment Processors: Payment data is securely shared with PCI-DSS-compliant payment gateways.
Analytics Tools: Tools like Google Analytics are used to understand website traffic; data is anonymized and non-identifiable.
Legal Requirements: Data may be disclosed if required by law or to protect IQOMI’s rights.

How We Protect Your Information

We implement multiple measures to secure your personal information:

Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
Secure Payment Gateways: Payment details are processed securely through trusted gateways.
Access Control: Data access is restricted to authorized personnel.
Regular Monitoring: Our systems are regularly updated and monitored for potential vulnerabilities.

Your Rights and Choices

You have control over your personal information. You can:

Access Your Data: Request a copy of the information we hold about you.
Update or Correct Data: Request corrections for outdated or inaccurate information.
Delete Your Data: Request deletion of your data, subject to legal retention requirements.
Opt-Out of Communications: Unsubscribe from promotional messages by using the “unsubscribe” link or contacting us.
Restrict Processing: Request limited use of your data in certain circumstances.
Withdraw Consent: Revoke previously granted permissions at any time.

To exercise these rights, email us at contact@iqomi.in.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience.

Types of Cookies We Use

Essential Cookies: Necessary for core website functionality, such as maintaining cart items.
Performance Cookies: Help analyze user behavior and improve website performance.
Marketing Cookies: Provide personalized ads and promotions based on your interests.

Managing Cookies

You can manage or disable cookies via your browser settings. Note that disabling cookies may affect your website experience.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. Updated policies will be posted on our website, and your continued use constitutes acceptance of the changes.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Email: contact@iqomi.in
Phone: +91 9319563451
Address: D-163, Sector 2, Bawana Industrial Area, Delhi, India

Your trust matters to us, and we are committed to protecting your personal information at every step.